Mediation and Community Support
VOLUNTEERING OPPORTUNITY
Join us, receive free training and help others transform their negative conflicts
We are recruiting Volunteers throughout Warwickshire to join our team of Conflict Case Workers who will be trained to assist individuals and groups to transform their conflicts through coaching and mediation as our case load grows across the region. This training is free, funded by grant from 19 Warwickshire County Councillors.
Why do we need Conflict Case Workers?
Many of us have experienced conflict or disputes with other people that we found difficult to resolve and sometimes have changed the relationship forever. This is partly because we are emotionally involved and instinctively, we begin to label things as good/bad, right/wrong and build an ‘enemy image’ of the other. Those unresolved or poorly managed conflicts can impact on our well-being and ruin relationships.
Trained impartial Conflict Case Workers can help transform these situations as they empower people to work on the issues both individually and collaboratively, helping them to find their own workable, acceptable and future focussed resolutions to the identified problems.
Who makes a good Conflict Case Worker?
We are looking for people who want to make a difference to the lives of people in their community, who care about their community and who are interested in improving the way conflict is managed.
Case Workers come from all walks of life, bringing different experiences and perspectives. They use a range of skills and are constantly learning from new challenges and from each other.
If you can communicate in a clear and helpful way, can work as part of a team, care about people, have a good sense of humour and a willingness to learn, join us!
The Role:
Our cases are varied and interesting and spread across Coventry and Warwickshire. We work with neighbours, family members, friends, groups or colleagues who are experiencing problems. Our volunteers work in pairs and travel to clients’ homes is usually required. We offer cases to all our volunteers which they may choose to do during weekdays or evenings and occasionally at weekends. You may offer to accept a case if it fits with your availability. The work is diverse, and each new case can bring new challenges to learn from.
The training
You will be fully trained on our AIM* Assured Conflict Transformation and Mediation course which will be delivered on over 8 days (Monday and Tuesday) in June 2025 from 9.15am to 4.30pm each day. This course will equip you to work on interpersonal conflict between neighbours, work colleagues and family members and covers:
- How people manage conflict and a how this informs what we do.
- The values and principles of conflict transformation
- Nonviolent communication
- The role and skills of the conflict case worker
- The coaching and mediation processes – the stages and purposes
- Cultural differences in conflict
- Dealing with difficulties
The course is very interactive with a lot of discussion, exercises and practice where you can learn through active participation and observing others in a safe supportive environment.
*Open College Network West Midlands and AIM Qualification and Assessment Group merged in September 2022 becoming one awarding organisation.
What will you get from it?
As well as finding that providing a valuable service to the community is personally rewarding, our volunteers often comment on how the skills have helped them in different parts of their lives such as:
- The ability to deal more confidently and competently with difficult conversations in their lives
- The ability to have more effective meetings in their organisation with board members, clients and colleagues
- Improving the quality of their listening and questioning to have more meaningful conversations with friends and family
If you are empathetic, interested in empowering people to find the best possible outcome, if you can remain impartial and work in a team, get in touch or join us on one of our forthcoming Zoom information sessions
Contact us:
Email Judith on admin@mediationsupport.org.uk or
Phone 07594653530.
Zoom Information and Question and Answer sessions:
Topic: MACS Volunteering information session on
- April 3rd at 15:30PM
- April 18th at 12.30PM
- April 29th at 10.00AM
- May 12th at 10.00AM
- May 20th at 9.00AM
Join Zoom Meeting
https://us02web.zoom.us/j/87974020041?pwd=7GHMdfMkRXQbUm4DA90CMsMRiOsjDL.1
Meeting ID: 879 7402 0041
Passcode: 887726
Please feel free to forward this opportunity to anyone who might be interested.
We look forward to hearing from you soon.